Refund Policy
1. Returns
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. Return Process
To initiate a return, you must first contact us at info@mavlyx.com. We will provide you with instructions on how and where to send your item. Please note that the customer is responsible for return shipping costs unless the product was defective or damaged.
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
4. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again, then contact your credit card company or bank. There is often some processing time before a refund is officially posted. If you’ve done this and still have not received your refund, please contact us at info@mavlyx.com.
5. Non-returnable Items
For health, safety, and quality assurance reasons, we do not accept returns of items with opened or damaged original packaging. This ensures that all our customers receive only fresh, unused products.
Several types of goods are exempt from being returned, such as perishable goods (e.g., food, flowers), personal care items, skin care items, and gift cards. If you’re unsure whether your item qualifies for a return, feel free to contact us for clarification.
6. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, send us an email at info@mavlyx.com for further instructions.
7. Shipping Costs for Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (unless the return is due to a defect or error on our part).
8. Sale Items
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
We appreciate your understanding and thank you for choosing Mavlyx.com